Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag a casino we haven't covered yet? This page explains the best way to reach Online Casino Ireland and what we're able to help with.
What we can help with
Online Casino Ireland is an independent comparison site for Irish players researching online casinos, so most queries we receive fall into one of these areas:
- Corrections or updates to a review, offer or bonus term that's changed since publication
- Questions about how we rank and rate casinos, including our approach to payout speed and player protection
- Suggestions for casinos or topics you'd like to see covered
- General feedback on the site, its content or its usability
- Media or partnership enquiries from operators and other websites
What we can't help with
It's worth being upfront about the limits of what we do, since we occasionally get queries that are better directed elsewhere:
- Account issues, deposits or withdrawals — we don't operate any casino, so we have no access to your account, balance or transaction history. Any issue with a deposit, withdrawal or bonus credit needs to go to the casino's own support team, usually reachable through live chat or email from within your player account.
- Complaints about a specific casino — if you've had a dispute with an operator, the first step is always that casino's support or complaints process. If it's licensed by an authority such as the Malta Gaming Authority or the Estonian Tax and Customs Board, that regulator will also have a formal complaints route once you've exhausted the operator's own process.
- Gambling support or advice on your own play — if you're concerned about your gambling, or someone else's, our Responsible Gambling page has information and support contacts that are far better placed to help than we are.
Before you get in touch
A lot of common questions are already answered elsewhere on the site, so it's worth a quick check first:
- Read our About Us page to understand how we research and rate casinos, and why commercial relationships don't decide our rankings.
- Check the Terms and Conditions page if your question relates to how the site itself is used or how our content should be relied upon.
- If you're outside Ireland or looking at operators that don't hold an EU or Irish-facing licence, our Non Gamstop Casinos UK 2026 guide may be the more relevant resource.
How we handle enquiries
We read everything that comes in, though as an independent editorial team we can't guarantee a response to every message, particularly general feedback or suggestions that don't need a direct reply. Corrections and factual queries about bonus terms, licensing or payout information are our priority, since keeping that information accurate is central to what this site does.
When you write in, it helps to include:
- The name of the casino or page your query relates to
- A clear description of what you've found or what you'd like to know
- Any links or screenshots that back up a correction, where relevant
A note on independence
Online Casino Ireland may earn a commission when readers click through to a casino from this site and sign up. That arrangement never affects how we rank or review an operator, and it has no bearing on how we handle enquiries — a message from a reader gets the same attention whether it's praise, a correction or a complaint about an offer we've listed. If you think a review has fallen behind on a bonus term, wagering requirement or payment method, telling us helps keep the page useful for the next person reading it.